W 138 Terms & Conditions – Complete Guide to Platform Rules and Policies

Welcome to W 138, an online gaming platform built exclusively for Malaysian players. This Terms and Conditions document outlines the rules, rights, and responsibilities that govern all users of the W 138 platform, including the website w138.world and all related services.

By registering an account, making a deposit, or using any part of the W 138 platform, you are deemed to have read, fully understood, and agreed to be bound by all terms and conditions set out in this document. If you do not agree with any part of these terms, please discontinue your use of the W 138 platform immediately.

W 138 reserves the right to update or amend these terms and conditions at any time without prior notice. It is the member's responsibility to review this document periodically to ensure you remain in compliance with the latest version. Continued use of the W 138 platform following any amendment constitutes acceptance of those changes.

To register and use the W 138 platform, you must meet all of the following eligibility requirements without exception:

• Aged 18 years and above at the date of registration.
• Registering voluntarily in your own name and not on behalf of another person.
• Has never had an account terminated at W 138 for misconduct or fraud.
• Is not currently on an active self-exclusion list on any related platform.
• Holding a valid Malaysian payment method — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or a Malaysian bank account for FPX access.

Each individual is permitted to register and hold one (1) W 138 account only. Registering more than one account — whether using the same or different details — is a serious breach of these terms. W 138 reserves the right to merge, suspend, or terminate all duplicate accounts and forfeit any balances, bonuses, or winnings held within them.

During registration, you are required to provide accurate, complete, and up-to-date information. W 138 may at any time request identity verification documents (KYC) such as a copy of your IC or bank statement. Failure to provide the requested documents within the stipulated timeframe may result in account suspension or closure.

All financial transactions on W 138 are conducted in Malaysian Ringgit (RM / MYR). We do not accept any foreign currency. Only local Malaysian payment methods are accepted.

Accepted payment methods at W 138 are: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via local Malaysian banks including Maybank2u and CIMB Clicks. All deposits and withdrawals must be made using a payment method registered in the same member's name.

W 138 does not charge any fees for deposits or withdrawals. However, payment service providers such as banks or e-wallets may impose their own charges, which are beyond W 138's control.

Withdrawal of funds derived from bonuses is subject to wagering requirements that must be met beforehand. Funds in your account may be withdrawn at any time provided withdrawal conditions are satisfied and the KYC process is complete.

W 138 offers a variety of bonuses and promotions from time to time to reward our loyal members. Each bonus is subject to specific terms displayed on its respective promotions page. The following general terms apply to all W 138 bonuses:

• Wagering Requirement – Each bonus carries a wagering requirement that must be met before any winnings derived from the bonus can be withdrawn. The wagering requirement value is clearly displayed at the time of bonus claim.
• Validity Period – Each bonus has a set validity period. Bonuses not used before expiry will automatically lapse.
• One Bonus Per Promotion – Each promotion may only be claimed once per account, per household, or per IP address unless otherwise stated.
• Game Contribution – Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while blackjack, baccarat, and roulette may contribute at a lower percentage.
• Betting Limits During Bonus – A maximum single bet limit applies while meeting bonus requirements. Placing bets above this limit while a bonus is active may result in the bonus being forfeited.

W 138 reserves the right to modify, suspend, or terminate any promotion at any time, with or without notice. Any abuse of the bonus system – including but not limited to claiming bonuses across multiple accounts, coordinated bonus mining, or hedging techniques – will result in the cancellation of all bonuses and closure of the account.

All casino games available at W 138 – including slots, blackjack, poker, baccarat, roulette, and Live Casino – are powered by licensed provider software using a Random Number Generator (RNG) that has been independently audited by internationally accredited bodies. This ensures every game outcome is completely random and fair.

• Game results that have been finalised by the system are final and binding, and may not be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption or disconnection during an active game session, any bets involved will be returned to the member's account. No winnings or losses will be recorded for the interrupted round.
• It is the member's responsibility to maintain a stable internet connection while playing. W 138 is not liable for any losses resulting from connectivity issues on the user's end.
• Any attempt to exploit software bugs, manipulate the system, or use automated software (bots) is strictly prohibited and will result in immediate account closure.

W 138 provides a Sports Betting platform covering a wide range of popular sports in Malaysia, including Malaysia Super League football, EPL, BWF badminton, MPL Malaysia esports, ICC cricket, and over 20 other sports categories. The following terms apply to all sports bets placed on W 138:

• Bet Confirmation – A bet is only considered valid once written confirmation is received from the W 138 system. Unconfirmed bets will not be honoured.
• Odds Changes – Odds may change between the time a bet is placed and the time confirmation is received. W 138 reserves the right to reject or offer updated odds for any unconfirmed bets.
• Interrupted Match – If a match is suspended or terminated before an official result is declared, all related bets will be voided and stakes fully refunded to the member's account.
• Odds Error – If odds are displayed erroneously at a value that is clearly incorrect (manifest error), W 138 reserves the right to void all bets placed using those odds and return the stakes to members.
• Insider Information – Using insider, confidential, or non-public information to place bets is strictly prohibited and constitutes a serious violation of W 138's terms.

Parlay bets combining two or more matches are permitted on W 138. However, if any match within a parlay is voided, that match will be removed from the slip and the odds adjusted accordingly.

As a W 138 account holder, you are solely responsible for keeping your login credentials secure, including your username and password. W 138 will never ask for your password via email, text message, or any other communication channel.

• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your account details with anyone, including family members.
• Always log out of your W 138 account after using a shared device.
• Enable two-factor authentication (2FA) in your account security settings for an additional layer of protection.
• Report any suspicious activity or unauthorized account access to the W 138 support team immediately.

W 138 shall not be held liable for any losses arising from unauthorised access to your account where such access results from your own negligence in safeguarding your login credentials. Members are fully responsible for all activities that occur under their account.

W 138 reserves the right to suspend, restrict, or close any member account for the following reasons, with or without prior notice:

• Multiple account registrations or duplicate accounts.
• Providing false information during registration or the KYC process.
• Financial fraud, money laundering, or suspicious transactions.
• Abuse of the bonus or promotion system.
• Use of automated software, bots, or any form of unfair technique.
• Any attempt to hack, damage, or disrupt the operations of the W 138 platform.
• Your own request for account closure through the self-exclusion option.

Members who wish to voluntarily close their account may contact the W 138 support team. For self-exclusion requests related to responsible gambling, W 138 will process the request within 24 hours and ensure the account is fully closed. Any valid remaining balance will be returned to the registered payment method.

The W 138 platform is provided on an "as-is" basis. While we continually strive to ensure the platform runs smoothly and without interruption, W 138 makes no guarantee that the service will be available at all times, free from outages, errors, or technical defects.

W 138 shall not be held liable for:

• Any financial losses arising from unfavourable game or betting outcomes.
• Loss of data or information resulting from technical failures beyond W 138's control.
• Transaction processing delays caused by third parties such as banks or e-wallet providers.
• Any indirect, consequential, or special losses arising from the use of the W 138 platform.

W 138's maximum liability in any case is limited to the total funds held in the member's account at the time the incident occurs.

W 138 reserves the right to amend, update, or replace any part of this Terms and Conditions document at any time. Amendments take effect immediately upon publication of the updated document on the W 138 website. The last updated date will always be displayed at the top of this document.

We will endeavour to notify members of significant changes via email or in-platform notifications. However, it remains the member's responsibility to review this document periodically. Continued use of the W 138 platform following the publication of any amendment constitutes full acceptance of the revised terms.

For any enquiries regarding these Terms and Conditions, please contact us:

• Support Email: support@w138.world
• Live Chat: Available 24 hours a day, 7 days a week via the W 138 platform
• FAQ: Please visit the page FAQ us
• Privacy Policy: Read W 138 Privacy Policy for data protection information
• Responsible Gaming: Visit the page Responsible Gaming for assistance